Need Help? Find All Your Answers Here

Silkeon is a Bergen, Norway–based premium fashion and lifestyle e-commerce brand, founded in 2026 by Aronima Islam. We offer carefully curated clothing, footwear, accessories, and lifestyle products for men, women, and children — inspired by modern Scandinavian design and everyday quality. Silkeon is registered in Norway (Org. nr: [ORG-NUMBER]) and operates fully under Norwegian consumer law (Forbrukerkjøpsloven, Angrerettloven, Ehandelsloven) and GDPR.

Yes. Silkeon is a registered Norwegian business with organisasjonsnummer [ORG-NUMBER]. You can verify our registration at brreg.no (Brønnøysundregistrene — Norway’s official Business Registry). We are based at Lægdesvingen, 5096 Bergen, Norway, and are fully subject to Norwegian consumer protection laws and GDPR enforcement by Datatilsynet and Forbrukertilsynet.

With every purchase at Silkeon, we automatically donate 1% of the order value to [CHARITY]. You don’t do anything — it happens with every completed order. We publish our donation totals quarterly on our website. Shopping with Silkeon means your purchase directly supports a meaningful cause.

Silkeon offers premium fashion and lifestyle products in three main categories: Men (t-shirts, formal shirts, polo shirts, hoodies, denim, leather bags, footwear, scarves, belts); Women (tops, t-shirts, shirts, denim collection, hoodies, gowns, skirts, scarves, belts, leather bags, jute bags, footwear); and Children (boys and girls clothing and footwear). We also carry seasonal Collections and Flash Sale items. All products are quality-checked before dispatch.

Ordering on silkeon.com is simple: (1) Browse products and select your item. (2) Choose size and colour. (3) Click “Add to Cart.” (4) Click the cart icon → Checkout. (5) Enter your delivery address and select payment method. (6) Review your order and click “Place Order.” You will receive an order confirmation email within minutes. If you don’t receive it, check your spam folder or contact support@silkeon.com.

Orders are processed quickly. Contact us at support@silkeon.com within 2 hours of placing your order if you need to change the delivery address, modify, or cancel. Once dispatched, the order cannot be modified. However, after delivery you can exercise your 14-day right of withdrawal (angrerett) — see our Refund Policy for details.

No — you can checkout as a guest. However, a free Silkeon account lets you: track current and past orders, save delivery addresses, speed up future checkouts, and manage privacy preferences. Accounts can be deleted at any time by emailing support@silkeon.com. Your data is protected per our GDPR Privacy Policy.

Yes. silkeon.com uses HTTPS encryption for all data. All payments are handled by PCI-DSS certified providers (Stripe, PayPal, Vipps) — Silkeon never stores or sees your card number. Your personal data is protected per GDPR and our Privacy Policy. Silkeon is a registered Norwegian business subject to enforcement by Forbrukertilsynet and Datatilsynet.

We accept: Vipps (recommended for Norwegian customers — 1-click, fast and secure), Visa, MasterCard, PayPal, and Stripe. All options appear at checkout. If Klarna Pay Later is available, it will be shown at checkout and Klarna’s own terms apply. Payment is charged when your order is confirmed.

Yes. All prices on silkeon.com are in Norwegian Kroner (NOK) and include 25% VAT (MVA) as required by Norwegian law (Markedsføringsloven §12). The total shown at checkout — including any applicable shipping — is your final amount. No hidden fees or additional charges after order confirmation.

Payment is charged when you confirm your order at checkout. Vipps: processed immediately during checkout. Card (Stripe/Visa/MasterCard): charged at confirmation. PayPal: processed immediately. Failed/declined payments result in automatic order cancellation; items return to stock and you can reorder.

Yes. Card payments are processed by Stripe (PCI-DSS Level 1 — the highest certification). Vipps is processed by Vipps MobilePay AS (a regulated Norwegian payment provider). PayPal is handled by PayPal Holdings directly. Silkeon never stores, sees, or processes your card number — it goes from your browser directly to the payment processor via encrypted connection.

Yes. Your order confirmation email is a valid VAT receipt including all tax information (product, price, 25% MVA, our organisation number). For a formal invoice for business expense purposes, email support@silkeon.com with your order number and company details — we will issue one within 2 business days.

Norway: 3–7 business days. Sweden/Denmark/Finland: 4–8 business days. Rest of Europe (EEA): 5–10 business days. International (USA, Australia, etc.): 10–21 business days. Processing time before shipping: 1–3 business days. These are estimates only and may vary. See our Shipping Policy for full details.

Yes — Silkeon offers free standard shipping on all orders to Norway and selected European destinations. No minimum order value is required. The total you see at checkout is what you pay — no additional shipping charges.

Yes, we ship worldwide. International orders outside the EEA may be subject to customs duties and import taxes in the destination country — these are the customer’s responsibility and vary by country. We recommend checking your local import threshold before ordering from outside the EEA.

Once your order ships, you receive an email with a tracking number. Track at silkeon.com/track-order/ (enter Order ID and billing email). For Norwegian domestic orders, you can also track at bring.no/sporing. Allow up to 24 hours for tracking to activate after your shipping confirmation email.

If your order exceeds the estimated window by more than 5 business days (Norway) or 10 business days (international), contact us at support@silkeon.com with your order number. We will investigate with the carrier within 3–5 business days. For confirmed lost packages: we reship at no cost OR provide a full refund — your choice.

Norwegian domestic: Posten Norge / Bring. Nordic deliveries: PostNord. European and international: DHL and UPS. The carrier for your specific order will be shown in your shipping confirmation email.

You have a statutory 14-calendar-day right of withdrawal (angrerett) from the day after you receive your order, per Angrerettloven. No reason required. Return any eligible product within this period. For full details including the official withdrawal form and return address, see our Refund & Withdrawal Policy page.

Email support@silkeon.com with subject “Withdrawal — Order #[number]” before the 14-day deadline. Include: your name, order number, product to return, and date received. We confirm immediately and send return instructions. You can also use the Angreskjema (Standard Withdrawal Form) on our Refund Policy page. Return address: Silkeon Retur, Lægdesvingen, 5096 Bergen, Norway.

Customer pays return shipping for change-of-mind (withdrawal) returns — use a tracked service. For defective products, wrong items sent, or Silkeon errors: Silkeon covers return shipping. Email us first and we will arrange a prepaid return label or reimburse documented postage.

Silkeon processes refunds within 14 days of: (a) receiving the returned item, OR (b) receiving proof of posting — whichever comes first. Refunded to your original payment method (Vipps, card, PayPal). Refund confirmation email will be sent. No refund processing fee charged by Silkeon.

We don’t offer direct exchanges, but you can: (1) return the original via the 14-day withdrawal process, and (2) place a new order for the correct size. Contact support@silkeon.com if you need help with simultaneous return and reorder to ensure stock availability.

Under Forbrukerkjøpsloven §27, you have a 2-year right to complain about defective products from delivery date. Email support@silkeon.com with subject “Reklamasjon — Order #[number]” and include photos of the defect. We respond within 5 business days with a remedy: repair, replacement, price reduction, or full refund — your choice. Return shipping for defective items is always at Silkeon’s cost.

Excluded from withdrawal per Angrerettloven §22(2): custom/personalised products; sealed hygiene items (underwear, swimwear, earrings) if the seal has been broken after delivery; items inseparably mixed with other goods. Items worn, washed, or damaged by the customer cannot be fully refunded — a deduction equal to diminished value may apply.

Each product page has a Size Chart (click “Size Chart” tab) showing measurements in centimetres for chest, waist, hip, and length. If between sizes: size up for a relaxed fit on tops; size down for a tailored fit. For specific sizing questions, email support@silkeon.com with the product name and your measurements — we are happy to advise.

Material composition is listed on every product page in the Additional Information tab and product description (e.g., “100% Cotton” or “65% Polyester, 35% Cotton”). All Silkeon textiles comply with EU Textile Regulation 1007/2011. For allergy concerns or detailed fabric specifications, email support@silkeon.com with the product name.

Products labelled “Leather” are made from genuine leather or high-quality leather-grain materials — specified in each product’s material section. Products labelled “Faux Leather” are synthetic. For clarification on a specific product before purchasing, contact support@silkeon.com.

Yes. All Silkeon children’s clothing and footwear comply with EU/EEA child product safety standards. Children’s textiles are free from harmful substances including restricted azo dyes and REACH chemicals. Footwear meets EN ISO size standards. For specific safety documentation, contact support@silkeon.com.

Click “Login” in the top navigation → “Register” → enter email and create a strong password. From your account dashboard you can view orders, track shipments, manage addresses, update your profile, and control marketing preferences. Use a strong password (minimum 8 characters, mix of letters, numbers, symbols).

Email support@silkeon.com with subject “Account Deletion Request” from your registered email. Processed within 30 days. Note: order history and accounting records required by law (Bokføringsloven — 7 years) cannot be deleted. All other personal data will be permanently removed.

We use your data to: process and deliver orders; provide customer support; maintain your account; comply with Norwegian law; send marketing emails (only with your explicit consent — unsubscribe anytime). We never sell, rent, or share your data for third-party marketing. Full details: our Privacy Policy (GDPR). Exercise your rights at any time by emailing support@silkeon.com.

Click “Unsubscribe” at the bottom of any Silkeon marketing email, OR email support@silkeon.com with “Unsubscribe” in the subject. Processed within 24 hours. You will still receive transactional emails (order confirmation, shipping, refund) — these cannot be unsubscribed as they are required for your purchases.