Shipping Policy — Silkeon
Last Updated: June 2026 | Org. nr: [ORG-NUMBER] | Orders fulfilled from Bergen, Norway
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation. Business days: Monday–Friday, excluding Norwegian public holidays (Helligdager). Orders placed before 12:00 noon (CET/CEST) are typically processed same day. Weekend/holiday orders: processed next business day. You receive a shipping confirmation email with tracking number once dispatched. Forbrukerkjøpsloven §19
2. Delivery Times
| Destination | Estimated Delivery | Primary Carrier |
|---|---|---|
| Norway (all regions incl. Svalbard*) | 3–7 business days | Posten Norge / Bring |
| Sweden, Denmark, Finland | 4–8 business days | PostNord / DHL |
| Germany, Netherlands, Belgium, France | 5–9 business days | DHL / UPS |
| Rest of Europe (EEA/EU) | 5–10 business days | DHL / UPS |
| USA, Canada, Australia | 10–18 business days | DHL Express |
| Rest of World | 14–21 business days | Standard international |
*Svalbard deliveries may have extended times. Estimates may vary depending on destination, carrier, customs, and seasonal demand. Not guaranteed.
3. Shipping Costs
Silkeon offers free standard shipping on all orders to Norway and selected European destinations. No minimum order value. Total at checkout is final — no additional charges after confirmation. Express/premium options (if available) shown at checkout with cost.
4. Order Tracking
Track via: silkeon.com/track-order/ (Order ID + billing email). Also direct carrier tracking:
- Posten/Bring (Norway domestic): bring.no/sporing
- DHL: dhl.com/no-no
- PostNord (Nordic): postnord.no
Allow up to 24 hours for tracking to activate after shipping confirmation email.
5. Customs & Import
Within Norway/EEA: no customs duties for standard consumer purchases. Outside EEA: customer responsible for any customs duties, import taxes, or brokerage fees at destination. These are not included in our prices.
6. Address Accuracy
Customer is responsible for accurate delivery address at checkout. Contact support@silkeon.com within 2 hours of ordering if correction needed. Re-delivery due to wrong customer-provided address may incur additional shipping cost.
7. Delivery Delays
Possible causes of delay: customs inspections; severe weather; carrier capacity during peak periods (Christmas, Easter); public holidays; force majeure. Silkeon is not responsible for delays outside reasonable control. For significant delay: rights under Forbrukerkjøpsloven §22 (right to cancel) apply — contact support@silkeon.com. Forbrukerkjøpsloven §22
8. Lost or Damaged Packages
Damaged on arrival: Photograph immediately, retain all packaging, email support@silkeon.com within 48 hours with photos + order number.
Not arrived: Contact us if 5+ business days beyond estimated window (Norway) or 10+ (international).
Confirmed lost: Silkeon reshipping at no cost OR full refund — your choice. Forbrukerkjøpsloven §§26, 30
9. Contact
Email: support@silkeon.com | Phone: +47 929 29 552 | Hours: Mon–Fri 09:00–17:00 CET
Always include your Order ID in shipping enquiries.