Refund & Right of Withdrawal — Silkeon

Last Updated: June 2026 | Org. nr: [ORG-NUMBER] | Compliant with Angrerettloven LOV-2014-06-20-27

1. Right of Withdrawal (Angrerett)

As a consumer purchasing online from Silkeon, you have the right under Norwegian law to withdraw from your purchase within 14 calendar days from the day after you (or a designated person) physically receive the product. No reason is required. Angrerettloven §20

The 14-day deadline falls on a weekend or Norwegian public holiday? It is automatically extended to the next business day.

2. How to Exercise (Slik bruker du angreretten)

Notify Silkeon before the 14-day deadline via: Angrerettloven §21

  • Email: support@silkeon.com — Subject: “Angrerett / Withdrawal — Order #[number]”
  • Standard Form: Complete and email the Angreskjema in Section 3 below
  • Post: Silkeon, Lægdesvingen, 5096 Bergen, Norway

Silkeon confirms receipt immediately. Keep a copy of your notification.

3. Standard Angreskjema (Withdrawal Form)

Per Angrerettloven Vedlegg 2 — complete and send to support@silkeon.com:

Til / To: Silkeon, Lægdesvingen 5096 Bergen / support@silkeon.com
Jeg/Vi (*) meddeler herved at jeg/vi (*) gjør gjeldende angreretten for min/vår (*) kjøpsavtale om kjøp av følgende varer (*):
(I/We give notice of withdrawal for purchase of:)
_______________________________________________
Bestilt (*) / Mottatt (*): _________________
Navn / Name: _________________
Adresse / Address: _________________
Ordrenummer / Order #: _________________
Underskrift (kun papir) / Signature (paper only): _________________
Dato / Date: _________________
(*) Slett det som ikke passer / Delete as appropriate

4. Return Conditions & Address

Return item within 14 days of sending withdrawal notice. Angrerettloven §24

Return Address: Silkeon — Retur, Lægdesvingen, 5096 Bergen, Norway

Conditions: unused, original condition, all tags intact, original packaging included where possible. Worn, washed, or customer-damaged items may result in deduction from refund equal to diminished value. Use a trackable service — Silkeon is not responsible for items lost during return.

5. Return Shipping Costs

Customer bears return shipping costs UNLESS: product is defective, wrong item sent, or Silkeon offers free returns (stated at purchase). For defective items: Silkeon covers return shipping — email us first for a prepaid label. Angrerettloven §22(5)

6. Refund

Silkeon refunds all payments (including original standard delivery cost) within 14 days of receiving the returned item OR proof of posting — whichever comes first. Angrerettloven §25 Refunded to original payment method (Vipps, card, PayPal). No refund fee charged. Refund confirmation email will be sent.

7. Exceptions to Withdrawal

Right of withdrawal does NOT apply to: Angrerettloven §22(2)

  • Products made to personal specifications or clearly personalised
  • Sealed hygiene items (underwear, swimwear, earrings) if seal broken after delivery
  • Products inseparably mixed with other goods after delivery

8. Defective Products — 2-Year Complaint Right

Manufacturing defects: 2-year right to complain from delivery date. Forbrukerkjøpsloven §27

Email support@silkeon.com with subject “Reklamasjon — Order #[number]” + photos. We respond within 5 business days. Remedy options (your choice): Forbrukerkjøpsloven §§29–32

  1. Repair (retting)
  2. Replacement (omlevering)
  3. Price reduction (prisavslag)
  4. Full refund/cancellation (heving) — for material defects not remedied in time

Return shipping for defective items: always Silkeon’s cost.

9. Consumer Rights Contacts

10. Contact

Email: support@silkeon.com | Phone: +47 929 29 552 (Mon–Fri 09:00–17:00 CET)
Address: Silkeon, Lægdesvingen, 5096 Bergen, Norway